FAQs

I SEE THAT YOU DISTRIBUTE A BRAND, BUT CAN NOT FIND THE EXACT PRODUCT IN THE STORE. CAN I ORDER IT SOMEHOW?

Sure, feel free to drop us a message, we check it out at our partners if we can get it for you!

HOW LONG DOES IT TAKE TO SHIP MY ORDER?

All orders will be processed within 24 hours of purchase. Times will vary depending on destination and the availability of the product.If the product is "Available Now" we can ship it as soon as next day. If a product comes with a tag "Limited availability" it means that it's only available at our vendors warehouse. In that case shipping time can take up to 6 working days. You will receive a tracking number ASAP, that will let you know the estimated time of package delivery.

DO YOU HAVE A STOREFRONT, WHERE I CAN CHECK THE PRODUCTS?

We don't have a storefront, but you can come and check the products at our small warehouse in a pre arranged time. Please drop us a messege.

HOW LONG DOES IT TAKE TO PROCESS A RETURN

Credit card refunds usually take 5-10 business days to appear on your statement.

WHAT SHOULD I DO IF I RECEIVED THE WRONG PRODCUCT?

If you received a product different from the one that you ordered, sorry about that! Please contact us at info@dirt-cred.com and we’ll be sure to get you the proper product .